At PWH, we pride ourselves on going the extra mile to meet residents’ wishes. Recently, a resident requested to have her room painted green while she was in hospital. Roy kindly completed the task with care and attention. Upon her return, we captured her delighted reaction in a photo, which perfectly reflects the joy and appreciation such personalised gestures bring. This thoughtful act highlights our commitment to listening to residents, respecting their preferences, and creating a home where everyone feels valued, cared for, and at the heart of everything we do.