When will I be able to visit my loved one?
As you know we have been trialling some restricted visiting slots for relatives for the past couple of weeks in the hope of slowly easing lockdown. Unfortunately, we have deemed the risk too great for our residents and staff. We hope you will understand that we will now be strictly adhering to government and local council guidelines that state only staff and essential visitors will be able to access the building. This also applies to the green space opposite the home. We are still facilitating video calls via whatsapp, facebook, skype, zoom and viber. We look forward to welcoming you all back in the near future. If you would like any further information please get in touch with our activities team.
For further information around this subject matter and more please click on the link below to GOV.UK:
What constitutes ‘exceptional circumstances’?
If you feel your situation falls into this category, please contact the home management team who will discuss whether it is appropriate for you to visit. Unfortunately, we will not be able to grant you access to the home without prior agreement from the home manager.
Why have you decided to stop visitors?
Keeping our residents safe is our utmost priority. Our residents fall into a vulnerable group and are more likely to be seriously affected if they contract coronavirus. Some people may be carriers of the virus and could unknowingly spread the virus despite showing very slight or no symptoms at all themselves. Therefore, we have taken the decision to limit all but essential visitors. This aligns with Government guidance about self-isolation for those in high-risk categories and the over seventies.
Are GPs/district nurses still allowed into the home?
All essential visits from healthcare professionals are still permitted as normal.
How do I stay in touch with my loved one if I’m not allowed to visit?
We are committed to enabling and supporting our residents and their friends and family to keep in touch and feel connected via all means available. We are using Skype, WhatsApp and Zoom for video messaging in addition to telephone calls and encouraging letters and cards. If you have children at home, please encourage them to send pictures/ cards. Contact the home and ask to speak with a member of the wellbeing team who will be happy to support you to stay connected.
What’s the best way to find out more about the situation within the home?
You will find the most up to date information on our website. We are also providing weekly phone updates to the NOK of our residents. If you have any individual concern regarding your loved one please feel free to contact us.
How many people live at Priscilla Wakefield House?
We have capacity for 117 residents. Although we are a large nursing home, the environment is split into smaller communities which cater to different needs and ensure personalised care. We pride ourselves on creating a warm, welcoming, homely environment, with bedrooms, entertainment, meals and care plans all specifically tailored to the needs of every individual.
What type of care do you offer?
Priscilla Wakefield House provides specialist care and support to older people living with dementia and their families. This includes nursing care, dementia care including early-onset dementia, palliative care and residential care. Most of our residents are over 65 years old.
What makes Priscilla Wakefield House different from other nursing homes?
Our focus on person-centered care puts individual relationships and lifestyle at the very heart of all that we do. We spend time getting to know every individual, ensuring that they are able to build relationships with our team and fellow residents. Our dedicated and caring team offer care, support and friendship – as well as a choice of stimulating and relaxing activities and social events – helping to ensure the best possible quality of life.
What are your core values?
- We are compassionate to the needs of the individuals we support and their families.
- We respect each other and each other’s views and values.
- We empower the individuals we support to live as they choose while giving support to their families and our staff team to take ownership jointly in making the home the best place to live and work.
- We trust each other because we believe that we all have to work collaboratively to achieve and embed our values and our vision.
Who will be supporting my relative?
The people who work at Priscilla Wakefield House – from nursing and care assistants, to our administrative and housekeeping services- are chosen for their natural empathy and compassion as well as their qualifications and experience. Our high ratio of staff to residents helps us to provide the kind of personalised, responsive care that our residents deserve.
All staff have a comprehensive induction and ongoing learning and development plan which ensures continuous improvement in the quality of care we offer.
Where is Priscilla Wakefield House?
The nursing home is located in North London. Our address is Rangemoor Road, London, N15 4NA
Visiting Priscilla Wakefield House
What are the visiting hours?
There are no dedicated visiting hours. We have an open-door policy.
How do I gain entry to the home when visiting my relative?
Each family (usually next of kin) will be issued with a key fob which will allow entry to Priscilla Wakefield House. Visitors who don’t have a key fob should notify reception using the intercom when you arrive and wait for someone to let you in. No appointments are necessary.
We are a large family, is it possible to get additional fobs?
On your loved one’s first day at Priscilla Wakefield House, one family member (usually next of kin) will be issued with an entry fob. Additional fobs can be purchased for £10 each. The costs of these will be refunded when the fobs are returned to us.
Does the home have good transport links?
Priscilla Wakefield House Nursing Home is situated in North London. Based on Rangemoor Road, N15, the home is very accessible by public transport. We are situated a short walk from Seven Sisters tube – Victoria Line and Seven Sisters Overground Station and within walking distance of South Tottenham Overground Station. The home is well served by the following bus routes: 41, W4, 259, 279, 149, 349, 243, 476.
Where can I park when visiting my relative?
We do not have a car park attached to the Nursing Home and there is no on-street parking locally. However, to support families visiting their loved ones, we purchase tickets directly from Haringey Parking department and then resell them at reception.
You can collect a parking permit from the reception team which costs £1 for 1 hour and £1 per each additional hour. If you are intending to stay for more than 4 hours, we would suggest you get a daily parking permit which will cost £4.50 per day. Please note, we do not make any money on the parking tickets.
Keeping in touch
When is best to phone for an update?
If you need to phone to speak to one of the Team Leaders or Nurses, please help us to ensure the best care by avoiding mealtimes and medication rounds, which can be very busy times.
The best times to call are:
10:30-12:00pm, 13:45-16:30 or after 18:30.
Will my relative have access to a phone and can I video call them?
It is possible to have a personal phone line installed in individual rooms. These are arranged and paid for by the resident (or their bill payer). All residents also have access to skype and we are happy to help them to set up calls with friends and family.
Is there somewhere on site where I can spend time with my loved one?
Our on-site cafe is a great space for residents to socialise with family and friends. Situated just off our main reception area, the cosy cafe offers a safe and familiar environment, allowing residents to enjoy a café experience without needing to venture outside.
Are there set mealtimes?
Mealtimes provide a great opportunity to socialise and have meaningful contact with others. We encourage our residents to join together to enjoy the dining experience. However, if an individual prefers to eat at a different time or have their meal in their room, we are happy to accommodate their preferences.
Meals are generally served between the following times:
- Breakfast 9.00am to 10.30am
- Lunch 12.30 to 13:30pm
- Supper 17:00 to 18:30pm.
Snacks and drinks are available throughout the day.
Can my relative have a personal telephone line and satellite TV in their room?
It is possible to have a personal phone line and satellite TV installed in individual rooms. These are arranged and paid for by the resident (or their bill payer). If the resident is under 75, they are also responsible for the cost of their TV licence.
How should I label my relative’s clothes?
The best solution is either sew-in or clip-in labels. Experience shows that iron-on labels and laundry marker pens are not sufficiently durable for the laundry process. It is also important to remember to label any new/additional clothes that you bring in.
Is there a shop on site?
We have a small shop which runs every week on Tuesday at reception. Residents, relatives, friends, staff and visitors can purchase a selection of sweets, chocolates, biscuits, drinks, fruit, etc.
Moving in - useful information
What clothing should I bring for my relative?
Please don’t feel you have to move everything in on day one. Here’s a suggestion for what essential clothing to pack. You can add to this when you get a feel for what they really need:
- Daytime clothing
- Outdoor shoes (if required)
- Minimum of two or three sets of nightclothes
- A dressing gown
- A supply of toiletries
- Socks or stockings
- A coat or jacket
What personal items can I bring to the home for my relative?
We actively encourage residents and their families to personalise their rooms to help people to feel more at home. Favourite small items such as pictures, books and ornaments work well and the familiarity can bring a great deal of comfort.
If you want to bring in any furniture, please check to make sure it fits the room and is fire retardant. It is our policy to request a certificate of cleaning for any furniture brought into the home.
If you want anything hung on the walls of the room, it must be done by PWH Maintenance team. The team will be happy to help, please let them know where you want the item to be.
For Health & Safety reasons, unless it is brand new, all electrical equipment must have a valid portable appliance test (PAT test) before it can be used. PWH can arrange for a PAT test, but this must be in place before you plug anything in.
Do I need to provide towels and bed linen for my relative?
Towels and bed linen are provided, so there is no need to supply them. However, if you want to personalise your relative’s room, please label all linen brought in using the attach-a-tag system.
Dear You and Yours team,
Further to the programme on 14th April, I’d like to let you know my experience of this situation.
My mother is in a wonderful care home called Priscilla Wakefield House in North London. I feel that they have been very proactive in their approach to this pandemic and decided to shut their doors to non essential visitors to protect their residents a full week before the government announcement.
The staff have made sure that I am able to speak with my mum regularly and I can tell that everyone is doing their very best to reassure the residents and to be as positive and cheerful as possible.
I understand that at the moment, the staff have enough PPE as they were sensible enough to make sure they had adequate stock but the lack of testing and direction from the government has left them feeling very much like they are on their own.
My mum’s care home is very close-knit and every member of staff is there because they deeply care about the residents – receptionists, cooks, housekeeping, maintenance, carers, nurses, the activities team and management. All of them are like family to the residents and I feel they have been let down terribly by a government who ignored advice to prepare for such an event and despite evidence from other countries and from scientists, have been responding only when public pressure and outcry forces them to do so.
Come and see us
We have an open door policy which means you are welcome to visit at anytime.
You can call us on 020 8808 7196
if you have any questions or if you need further information